EOC "Networking & External Sources"

The suggestions on page 102 of the text, Managing Hospitality Human Resources, could be very helpful to my own business. All of these suggestions for external sources are logical and helpful when looking for employees. The most helpful sources for my business, I feel, include the following:

• Employment Agencies: Offer employees looking for work that have already been through background checks and analyzations.
• Women's Groups: Because I would like to have a lingerie boutique, women's groups would be a great place to look for female employees with passion.
• Community Events: Throwing special promotional events and even just going out on the town can always lead to meeting people that are potential employees and even partnerships.
• Employees at Other Hospitality Companies: When shopping, it can be easy to meet great associates that may be looking for a better or different job opportunity.

EOC "Culinary Survivors"

Survivors: Bootlegger, Ferraro's

Falling: El Sombrero, Bob Taylor's Ranch House

“In hospitality, operations that don’t know where they are going – that is, that don’t plan – take the road to high recruitment costs, high training costs and low productivity.”[1]

Bootlegger Bistro: Located on the south end of the Las Vegas Strip, the Bootlegger Bistro is more than just another bar/restaurant- it's a classic Vegas experience one should encounter. With a name recognized in Las Vegas for over 30 years, the Bootlegger continues to define just what "Vegas entertainment" is all about. Although it's current location is relatively new, it bears all the trademarks of its original location. Family photos on a particular wall help make customers feel welcome and comfortable while giving off that vintage Vegas vibe.The blend of family style Italian cooking and lounge-style spur-of-the-moment entertainment is what continues to make the Bootlegger a successful and hot spot in Las Vegas. Now owned by Lorraine, who is now Nevada Lt. Governor Lorraine Hunt, the family tradition continues see success. The Bootlegger Bistro is a new joint with an old-school feel that serves as a great place for talented performers to both see and be seen and for locals and tourists to go and enjoy!

Ferraro’s: The Ferraro family first opened this lovely neighborhood restaurant over 20 years ago. Founder Gino Ferraro's belief of on holding onto authentic Italian recipes as well as using the freshest ingredients keeps Ferraro’s as a local favorite. Gino’s son, Mimmo Ferraro, followed in his father's culinary footsteps to create a variety of succulent Italian dishes together that even the most picky of eaters enjoy. Ferraro's has a prominent reputation with both locals and celebrities.

“If anything, the rate of job growth and job change in hospitality is among the most rapid of any field.”[2]

El Sombrero: This restaurant has a hole-in-the-wall Mexican joint feel to it. Found mainly in California, its Vegas location has changed several times due to giant hotel plans. El Sombrero is a family-run company since 1950 but just cannot seem to get Vegas right.

Bob Taylor’s Ranch House: If you like the good ‘ol Western feel at a steakhouse, Bob Taylor’s Ranch House is for you! The building, decorated with rustic wood and stone and cowbo

y memorabilia take guests back to the ‘ol Western days. Even with some of the finest Black Angus steaks, Bob Taylor’s Ranch House just can’t seem to hold on. It’s feared that the “’ol Western” feel is not what tourists and locals are looking for when visiting a steakhouse in Las Vegas.

“Employees expect fair treatment, communication of policies and procedures and job security.”[3]

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[1] Managing Hospitality Human Resources. Robert H. Woods. Page 87.

[2] Managing Hospitality Human Resources. Robert H. Woods. Page 187.

[3] Managing Hospitality Human Resources. Rober H. Woods. Page 341.

EOC "The Charming Man"

Deeper Meaning of Movie: The Charming Man

The Charming Man had a deeper meaning than just what the viewer sees. The lesson is not to judge someone by their appearance or social class. The Charming Man is a movie about racism, prejudice and immigration. A rather racist man, Lars, lives in Denmark and judges anyone who is not of his social class, specifically those who migrated from Pakistan. When Lars runs into a woman he knew long ago, he finds her to be much more beautiful than he had remembered. He calls this woman "peasant girl," which is similar to calling her "hillbilly." Her real name is Ida. Lars follows Ida to her home and is welcomed graciously by her Dutch neighbors. He learns that Ida is not interested in him at all and thinks he is a judgmental and bad person. He also learns that Ida teaches English to Pakistani people at an employment agency. Lars gets an idea to dress up as a Pakistani and make Ida fall in love with him. His wish becomes true but Ida soon finds out who her Pakistani pal really is and begins to hate Lars. As the Pakistani man, Lars begins to understand what it is like to live in their shoes, being judged, ridiculed and embarrassed on a daily basis.

EOC "Zippy Airline Catering"

1. The changes made are significant redesigns of the work done. This is because each employee still plays a role in the preparation of the meals. However, the redesigns will lack the quality that the meals once had. “A conveyor belt was installed and each employee was assigned a single task in the meal preparation.”[1] The meals, while including every necessary element, will not be paid the same amount of attention they were originally given.

2. I think with this redesign, the airline will be able to produce more (and therefore sell more) meals. However, I think that as a result of being rewarded by quantity, the quality of the meals will face a serious decrease. “According to this simple plan, the more trays produced, the more bonus earned.”1 I think that this will give employees the wrong motivation and take away the care and concentration from the meals that they had put forth previously.

3. I would have researched ways to make more meals without changing the way they are prepared. For example, you could provide employees with incentive to make more meals and at a faster pace. I think that the meals would have a lower risk of losing their quality if they were still prepared by the hands of one person. This also gives the dinners a bit of personality. “To encourage teamwork, the company instituted a group bonus plan that rewarded the employees for the total number of meals produced.”1

I do think that the company will see more revenue and increased profit through the new strategy.

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[1] Managing Hospitality Human Resources: Fourth Edition. Robert H. Woods. Page 83.

EOC "Old Timer Makes Waves"

1. What recent changes at the Edgeway Hotel precipitated the problem with Sally?

Recent changes at Edgeway Hotel include modernizing, growing and new management. These have all caused a problem with Sally because she does not want to change her old ways from when she first started at the hotel. Sally's letter states, "I'm not doing anything differently than I have for the past 20 years, but all of a sudden I'm not any good." This proves that Sally's work habits have not grown with the company.

2. Is it an issue that Sally didn't follow the chain of command?

This is absolutely an issue. If Sally were doing her job up to

the expectations of the hotel and its management, there would not be an issue at all. Sally wants the "same old" but it's no longer cutting it for the hotel. Sally being unwilling to grow with the hotel puts her at a large disadvantage for employment. "We're in a newly competitive environment. She's been told, along with everyone else, that we have a new market segment and are taking on guests who demand a higher level of service. She hasn't been willing to make that change with us." states Francine, the room's division manager of Sally.

3. What are the roles and responsibilities of the management team in deal with this situation?

The roles and responsibilities of the management team are to observe and evaluate Sally's performance. They should also speak with her about her performance and ask her to improve. If improvement is still not seen in a set amount of time, Sally will have to be let go.

4. Does Sally's length of service and past performance warrant special treatment by management in handling her current situation?

Sally's length of service and past performance does call for special treatment by management in handling this situation. Clearly, Sally has displayed and proven her loyalty to the hotel. The hotel should give Sally another warning before letting her go, telling her she must improve her performance.

Francine: "We've tried everything to get her to change. I even had Sydney send her to training. Nothing worked."

Caleb: "What sort of training did you send her to? Did she receive training on something she didn't know how to do? Did Sydney follow up with her so that she knew what she was supposed to learn?"

Obviously, Caleb is trying his hardest to pull for Sally since she has been an asset to the hotel in the past. However, when employee expectations are repeatedly not met, loyalty has nothing to do with keeping a position.

Week 1 EOC: About Me

My name is Hannah Brietzke. I am based out of Las Vegas, Nevada where I have been residing for the past two years. I am passionate about lingerie and all things bedroom. With a degree in Fashion, I have begun my journey toward my ultimate dream of owning and operating a lingerie/love boutique. I have always demonstrated a love for fashion and style which helped lead to my love of bedroom apparel. I expanded on my love for such when I began pole dancing athletically (as a hobby) for exercise. Pole dancing really led me to get more interested in the relationship between people and sexuality. Pole dancing also led me to earn my certification in teaching pole dancing lessons. The outcome: Love in the Sky. Love in the Sky is a boutique that offers a more high-end location to shop for everything bedroom, from lingerie and costumes to stripper poles. Our mission is to make women ages 18-50 more comfortable with their sensual side. I also have a love for working out and body building. I intend to expand my knowledge and training in these areas by earning my personal training certification. I currently have a Bachelor’s degree in Fashion and Retail Management that I hope to use toward owning my boutique but also to assist in areas such as merchandising and marketing. I have always had an eye for style and all things aesthetically pleasing.