1. The changes made are significant redesigns of the work done. This is because each employee still plays a role in the preparation of the meals. However, the redesigns will lack the quality that the meals once had. “A conveyor belt was installed and each employee was assigned a single task in the meal preparation.”[1] The meals, while including every necessary element, will not be paid the same amount of attention they were originally given.
2. I think with this redesign, the airline will be able to produce more (and therefore sell more) meals. However, I think that as a result of being rewarded by quantity, the quality of the meals will face a serious decrease. “According to this simple plan, the more trays produced, the more bonus earned.”1 I think that this will give employees the wrong motivation and take away the care and concentration from the meals that they had put forth previously.
3. I would have researched ways to make more meals without changing the way they are prepared. For example, you could provide employees with incentive to make more meals and at a faster pace. I think that the meals would have a lower risk of losing their quality if they were still prepared by the hands of one person. This also gives the dinners a bit of personality. “To encourage teamwork, the company instituted a group bonus plan that rewarded the employees for the total number of meals produced.”1
I do think that the company will see more revenue and increased profit through the new strategy.
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